Orders & Dispatch

Local Delivery: Although supplying nationwide, we provide a delivery service, schedule permitting, using our own fleet of vehicles, and deliver to an area encompassing Manchester, Harrogate, Scunthorpe and Sheffield. Where this is not possible, we will dispatch the goods by carrier, at our discretion.

Nationwide: Using our own fleet of vehicles and selected outside carriers, we provide fast distribution nationwide of our competitively priced range of high-quality packaging products and solutions from our base in Halifax, West Yorkshire.

Dispatch

For orders placed before 2pm, we will aim to dispatch the same day or at latest, the following day. We will aim to ship all orders placed after 2pm on the following working day from placement of order. Working days are Monday to Friday. We do not deliver on bank holidays.

Your goods will be dispatched either by our delivery vehicles, one of our approved outside carriers or Royal Mail dependant on order content and your delivery address. The choice of carrier will be at our sole discretion. Delivery to your premises will normally be in 1-2 days from dispatch.

Shortages or Damaged Goods

If your goods have unfortunately been damaged in transit, please notify us within 24 hours of receipt in writing or by e-mail, attaching a photo of the damage. We will then advise you immediately of the next step to take. Please keep all packaging materials available for inspection.

In the unlikely event there are any shortages, please notify us within 7 days from delivery.

Warehouse Collection

If you prefer, you may collect your order from our warehouse, however, please place your order outside the online ordering system to avoid carriage charges being added.

Bulky Items

Please note that bulky items such as large cardboard boxes will incur in some instances a carriage surcharge or we may ask you to contact us for delivery charges, but where the latter is applicable, the product description will advise you of this.